Sobay Maps Ordering FAQs:

You may order directly from our web site using our secure server or via fax or mail. Shipping charges are calculated on an individual basis for each order, depending on items purchased and destination. Domestic shipping charges start at $9.50, and our maps are shipped rolled.

We accept Visa and MasterCard. Please note that the charges will appear on your bill under the merchant "WriteCraft Enterprises". You may also make payment by check or money order (drawn in U.S. funds) by mail. Please note: when sending payment in the form of check or money order, make payable to WriteCraft Enterprises, NOT Sobay Maps.

Washington State residents must add 8.4% Sales Tax to their orders. Sales Tax will automatically be added to all orders shipped to a Washington State address.

Unless otherwise requested, all domestic orders are shipped via USPS Priority Mail with insurance and delivery confirmation. If you have special shipping needs, or would like your order shipped via another carrier, please include instructions with your order.

Standard shipping is added automatically to US and Canadian orders. If you wish to use a different shipping method, we will calculate the shipping and handling costs after we receive your order.

Shipping and handling fees for all other international orders will be calculated after we receive your order.

Minimum shipping is $9.50 USD.

We carefully pack our rolled maps in plastic sleeves and heavy duty cartons or mailing tubes, padded on each end with bubble wrap to properly shock-absorb the ends.

We guarantee your satisfaction on every item we sell. We offer a seven-day return privilege on every item we sell. If you are not 100% satisfied with any part of your purchase from SobayMaps.com you may return it within seven days of receipt for a complete refund of the purchase price (excluding shipping costs).

HOW TO RETURN AN ITEM: Please inspect your order before discarding the packaging materials. If you are displeased with an item for any reason you may return it for a complete refund of the purchase price or exchange it for another item. To expedite your refund, we ask that you 1) notify us within three days of receipt that you are making a return, and 2) return the item within seven days properly insured in its original packaging. Please package your return securely and include a note with your name, address, phone number and instructions for refund or exchange.