purchasing questions

Do you charge sales tax?

Washington State residents must add local Sales Tax to their orders. Sales Tax will automatically be added to all orders shipped to a Washington State address. No sales tax is due on orders shipped to destinations outside of Washington State.

What is your return policy?

We guarantee your satisfaction on every map we sell. We offer a seven-day return privilege on every item we sell. If you are not 100% satisfied with any part of your purchase from SobayMaps.com you may return it within seven days of receipt for a complete refund of the purchase price (excluding shipping costs).

Damaged maps may not be returned, particularly those damaged by the customer or while mounting, framing or hanging the maps.  Maps damaged in shipping must be reported by the recipient to the carrier so we can process a claim through them.

HOW TO RETURN AN ITEM: Please inspect your order before discarding the packaging materials. If you are displeased with an item for any reason you may return it for a complete refund of the purchase price or exchange it for another item. To expedite your refund, we ask that you 1) notify us within three days of receipt that you are making a return, and 2) return the item within seven days properly insured in its original packaging. Please package your return securely and include a note with your name, address, phone number and instructions for refund or exchange.

How are your maps packaged for shipping?

We carefully pack our rolled maps in plastic sleeves and heavy duty cartons or mailing tubes, padded on each end to properly shock-absorb the ends.